classic138 Casino & Sportsbook Data Care
This page describes what we collect when you use classic138 and how we keep that data protected. When you create an account, log in from your phone, deposit via DANA or e-wallet, or place a bet on Liga 1 matches, we collect information necessary to verify your identity, process your payments, and deliver our service. We encrypt all sensitive data in transit and at rest, and we do not sell your personal information to third parties or use it for marketing without your consent.
Our data handling practices reflect our commitment to transparency and security. We collect only what we need to comply with financial regulations, prevent fraud, and operate our platform. Your email, password, identity documents, and payment methods are stored securely and accessed only by staff members who need them for account support, compliance, or security investigations. We provide you with tools to view, update, or request deletion of your data where applicable.
This privacy policy explains in detail what we collect, how we use it, which third parties may access it, your rights, and how to contact us with questions or concerns.
What We Collect and How We Use It
We at classic138 collect information in several categories. Account information includes your email address, password (hashed, never stored in plain text), name, date of birth, phone number, and government ID number (KTP, passport, or driving licence). We use this to verify your identity and comply with Know Your Customer (KYC) financial regulations. Payment information includes details of deposits and withdrawals—which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date—stored to process your transactions and maintain a transaction history you can audit at any time.
Behavioural information includes which games you access (football markets on Liga 1 or Piala AFF, live-dealer blackjack or roulette, slots like Aviator or Gates of Olympus, esports betting on Mobile Legends or Free Fire), your bet history, and your account balance. We use this to deliver the service you've requested and to personalise your experience—for example, showing you upcoming football matches or new games that match your interests. Device information includes your phone's operating system (Android or iOS), device model, app version, and browser type. We use this to optimise classic138 for your device and to diagnose technical issues.
We do not collect location data without consent
Our classic138 app and website do not access your phone's GPS or location services by default. We use your IP address only to verify that you are accessing classic138 from a jurisdiction where our service is available. We never track your physical location.
Third-party processors and data storage
We at classic138 use third-party payment processors to handle deposits and withdrawals. When you choose mobile banking, local payment, or any bank transfer method, we pass your payment details to those providers' secure systems. These processors follow their own privacy policies and security standards. We do not control how they store your data, but we require them to maintain strict confidentiality and security. Our servers may sit outside Indonesia—some data may be processed or stored in other countries. However, all data transfers use TLS encryption, and we comply with Indonesian data protection standards.
We also use analytics services to understand how users interact with classic138—which sections are popular, where users encounter issues, and how the app performs on different devices. These services track anonymised data and do not link it to your personal identity. We use this information to improve our platform, fix bugs, and optimise mobile experience for both Android and iOS users.
Data retention and deletion
We retain your account data for as long as your classic138 account is active. After you close your account, we keep transaction records and identity verification documents for seven years to comply with financial regulations. You cannot request deletion of this historical data, as we are legally required to maintain it. However, you can request deletion of other personal information, such as your phone number or additional contact details, through your account settings or by contacting our support team. We will delete such data within thirty days unless we have a legal reason to retain it.
Your Rights and Our Commitments on classic138
You have the right to access all personal data we hold about you. Log into your classic138 account and view your profile information, account history, and transaction records. You also have the right to correct any inaccurate information—if your name is misspelled or your phone number is outdated, update it in your account settings. You have the right to request a copy of all data we hold about you in a machine-readable format; contact our support team and we will provide it within thirty days.
You have the right to object to how we use your data. If we send you emails about new games or promotions and you do not wish to receive them, you can opt out through the unsubscribe link in any email or through your account notification settings. You have the right to restrict how we use your data for analytics or optimisation purposes—contact us and we will limit our data collection to what is strictly necessary to deliver the service and comply with law.
Security measures we undertake
We at classic138 protect your data through multiple layers of security. All communication between your phone and our servers uses TLS encryption, the same technology banks use. Your password is hashed—converted to an unreadable code—so even our staff cannot see it. If you forget your password, we send you a reset link to your email; you create a new password, and we never ask you for your old one. Your identity documents (scans of your KTP or passport) are encrypted and stored separately from your account data. We conduct regular security audits and update our systems to protect against emerging threats.
We also use two-factor authentication as an optional security measure. If you enable it, you receive a code on your phone each time you log into classic138 from a new device. This prevents unauthorised access even if someone obtains your password. We recommend enabling two-factor authentication if you access classic138 from public Wi-Fi or shared devices.
Data Protection at classic138
- TLS encryption for all data in transit
- Hashed passwords and no plain-text storage
- Optional two-factor authentication for account security
- Limited staff access; data used only for necessary purposes
Limitations You Should Know
- Financial records retained for seven years by law
- Some data processed by third-party payment providers
- Your phone's OS collects data; we cannot control that
Contact us with questions or concerns
If you have questions about this privacy policy or how we handle your data, contact our support team through the support form on classic138.app. You can also email us or send a message via the in-app chat. We respond to data privacy inquiries within seven business days. If you believe we have mishandled your data or violated this policy, you have the right to file a complaint with Indonesian data protection authorities.
We at classic138 believe your privacy is paramount. We collect only what we need, we protect what we collect, and we give you control over your information. Whether you're accessing our platform from Jakarta, Surabaya, Bandung, Medan, or any other location where our service is available, your data is treated with the same security and care. We remain committed to transparency and will notify you if our privacy practices change.